What are my payment options?

Once your order is complete you may either select the Paypal option, or click on the card payment option & you can check-out with Wix payments.

There is no charge for either of these payment options & they are completely safe & secure.

PayPal are leaders in encryption & fraud prevention tools, protecting your data from prying electronic eyes! You are also covered by their consumer protection programme when purchasing through their system. Ordering is completely secure, no card details are viewed or held by Doodles Dogfectionery.

Do you offer refunds or exchanges?

We take great pride in both our products & our service. On receipt of your order if you are not entirely satisfied please email us or fill in the form on the 'Contact Us' Page or indeed you may telephone us on the number detailed. 

 

All of our products are handmade & may vary slightly but all products are quality inspected before packaging in a sturdy postal box to ensure they arrive in the same condition that they left us. Goods may be returned for exchange or refund except seasonal or personalised items. This must be within 14 days of receipt, & unless faulty or incorrect we will not refund the postage.

 

A refund will be issued once the goods have been received back here at Doodle HQ in a saleable condition & in original packaging.

Should you be returning an item we strongly recommend that 'proof of postage' stamped by Royal Mail is obtained and that goods are returned via the Signed For service as we can unfortunately accept no responsibility for returns lost in transit.

In the unlikely event of a delivery issue arising through the service provided by Royal Mail, we will review and contact Royal Mail for a full investigation. We assure you we will do our best to assist, and also do our utmost to arrive at a mutually satisfactory conclusion for all parties. We will communicate with you accordingly keeping you up to date throughout the process.

How do I store my products & how long will they keep?

All of our products are labelled with storage instructions, & stamped with a best before date & batch number.

All packaging has information printed or labelled accordingly.

All of our products are made fresh to order and as they are usually a gift for a special occasion are not intended to be kept over prolonged periods of time. Carob has a longer shelf life than baked goods, usually around 6 months but products are stamped accordingly.

Can I give your pawsome products to my puppy or young dog?

As all of our products are complementary dog foods they should be treated as such to ensure your dogs weight remains stable & healthy.

We do not recommend feeding our products to dogs under 20 weeks old.

Always ensure clean fresh drinking water is available for your dog. 

My dog has allergies, are your products compatible?

Here at Doodles Dogfectionery we are passionate about pets.

We use only the finest ingredients, no fillers, no meat, no added salt or sugar and no additives. Our flavourings & colourings are all natural too.  

Should your dog have a specific allergy please let us know & we will do our best to assist. We do have products that do not contain nuts but these are prepared in a kitchen that uses nuts. Please check with your Vet before ordering should your dog have any allergies & please feel free to contact us with any questions you may have.

hand baked dog treats, dog birthday cake, dog toys

when will my order arrive?

All of our products are made fresh to order.

We aim to have orders ready for dispatch within 48 hours (2 WORKING days). Please allow for us being closed Friday pm and at the weekend.

Delivery time will depend on method selected. Royal Mail 1st Class is 1-2 days, 2nd is 1-3 days (both not guaranteed). If you select Special Delivery/Next day by 1pm, this is working days only so weekends do not count, and the timing is from the day of dispatch not from the point of order.

During busy periods - Christmas & Easter - this may a little longer but we will advise & keep you updated at all times.

Further notes can be found on the Delivery Page from the menu if needed.

If you have any other questions, please feel free to fill in our Contact Us Form,
 
or email us direct on woof@doodlesdogfectionery.co.uk

Copyright & Intellectual Property Notice

The contents of this website are protected by Copyright Law.

You may not reproduce any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

Our logo and name is a Registered Trademark. All images are the property of Doodles Dogfectionery and may not be copied or reproduced in any way.

Our website contains material that is licensed or owned by Doodles Dogfectionery & use of this, or reproduction, is prohibited by copyright with this notice.

We have registered trademarks also for Sweet Puptato, Pawreos, & Dogfectionery products. 

When accessing the website you agree that you will access the content solely for your own personal, non-commercial use.  

None of the content of this site or trademark confectionery designs may be copied, downloaded, sold, or distributed without the prior written consent from Doodles Dogfectionery the copyright holder.

  Liability & Disclaimer Notice

We (Doodles Dogfectionery) as the owner & operator of this website accept no liability for any disruption or non-availability of the website.

We reserve the right to alter, suspend or discontinue any part (or the whole of) the website including, but not limited to, any products and/or services available. All information shown on this website is for general information purposes only & nothing within our website is to be taken to exclude or restrict the rights granted to you by law in respect of goods supplied. 

Some of our shop items may be subject of additional warranties given by their manufacturers direct to you.

We do not accept responsibility for damage to goods caused by you.

We will not be liable to any person for damage or loss arising from the use of goods advertised on our website.