Delivery

Everything that we produce here at Doodle HQ is made with a great deal of care.

We have worked really hard to ensure that your delivery arrives in pawfect condition & on time.

 

All orders are sent out by Royal Mail Signed For. They aim to deliver 1-2 from dispatch for 1st Class and 2-3 days from dispatch for 2nd Class. Delivery days include Saturdays & and a signature is gained on delivery. GPS is used to follow your parcel right to where it is delivered and although full tracking information is not provided we use this service for that little bit of extra peace of mind. You have the option of selecting 1st or 2nd Class at the checkout & we strive to have orders ready for dispatch within 48 hours (2 working days) of you placing your order. Please do note that Royal Mail timings are not guaranteed. We can only offer their estimated information and sometimes they can and do take longer. Please allow for this when ordering. Please also note that we have no production on a Friday pm or at the weekend, so if your order arrives then, this would be placed with the kitchen the next working day for us (being a Monday). Royal Mail delivery information can be found on the following link below.

 

If you are not in to accept the delivery when it arrives you are then responsible for collecting from the holding depot or arranging the re-delivery. 

We have added the option for a Special Delivery Service to the checkout .. this is a Guaranteed next day by 1pm service that applies not from point of order but from date of dispatch. This only covers deliveries on a weekday and does not apply and is not offered for a weekend. For example, if shipped on a Friday on a Special, it is for working days only and would arrive on the Monday.

 

Additional Information:

Our Bake at Home Kits are usually shipped the day after the order arrives, unless this as the weekend or holiday and they will then be sent on the next working day. Again, you are able to select the Tracked 24 or Tracked 48 service at the checkout.

 

As all of our products are made fresh to order and we advise to allow 5 working days from order to receipt. We do only ship on a Signed For basis, but offer both 1st & 2nd class options to help keep costs minimal if not needed urgently. We also offer free UK delivery for orders over £30 and these are shipped 2nd Class Signed For only. Free delivery covers one shipment so all of your order will be shipped in one package.

 

If your order is a gift & you require this delivering with a gift card and message direct to the recipient, you can again fill in the 'Instructions to Merchant' box, send us an email, or use the Contact Us page.

 

We can ship airmail as our products are not classed as perishable, but we do only ship within the EU on with a fully trackable service only. The parcel size is capped at 2kg, although we can ship above this it would just mean multiple boxes of 2kg weight.

If you do not see your country on the shipping option please just drop us an email and we can add this for you with the shipping rate for your area. The service we use for these order is Royal Mail International - Air Mail.

 

We cannot accept liability for the non delivery of goods or delay in delivery to circumstances beyond our control.

We accept no responsibility or liability for products damaged in adverse weather conditions, or through any delay in delivery/collection if initial delivery was unsuccessful. Please collect or arrange re-delivery asap to ensure

maximum shelf life.

in the unusual event of a delivery complication with royal mail, rest assured that we will do our utmost to assist to arrive at a mutually satisfactory conclusion after contacting royal mail for them to conduct a full investigation.

Delivery Charges:

The delivery costs will be calculated automatically when you checkout & will vary dependant on items ordered plus total weight of the goods, & relevant to the class of postage selected of course. UK Charges listed only.

** FREE Royal Mail 2nd Class Signed For ON ALL ORDERS OVER £30.00 IN VALUE! **

Royal Mail

Second Class Signed For Service:                                   

Up to 1.5 kg weight            £3.99                             

Over 1.5kg up to 2.5kg        £7.98                                

Over 2.5kg upwards          £12.00     

First Class Signed For Service:

Up to 1kg weight                £4.50       

Over 1kg up to 2kg             £6.70

Over 2kg up to 4kg            £13.30

Over 4 kg upwards             £17.75